Ebbot integrates with your internal systems such as CRM and case management systems, but also meets your customers on a number of platforms through integrations with, for instance, Slack and Messenger.
Do not make the customer responsible for their own customer journey
There are two ways to help a customer. Either you tell how the customer should behave to solve their case yourself, or you make sure that the customer's case is resolved after the contact. With the right integrations in place, there is the possibility to solve the customer's case from start to finish.