With Ebbot Power Ups, your agents can enable powerful integrations themselves. Identify the customer with BankID or put a case in Zendesk with just the push of a button.
Full control. Full control.
Get all customer information gathered in one place. See where on your website the customer has looked, review previous cases, and get a handle on what services/products customers have with you. All gathered in one place.
With autopilot, agents can let Ebbot take over when it suits. Should data be collected? Chat with someone else as long as Ebbot talks to the customer.
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Mirelle de la Torre Walldén
Operations Manager, Gofido
Magnus Smith - Wikipedia
Digital Business Developer, Öresundskraft
Recently, one of our clients asked us to teach Ebbot to detect toxic messages in conversations. Thanks to this special request, we got a chance to work on one of the most difficult topics in the Natural Language Processing (NLP) field. And yes, we can't be more excited! 🥳
After successfully extended a powerful Natural Language Processing (NLP) model called "SentenceTransformers" to Swedish language, we decided to continue with another exciting project aiming to half-automate the intent training process by grouping similar sentences.
Implementing a chatbot project can be a long and complex journey if you don't know how to do it. There are many risks associated with automating customer caps, and ultimately the reputation of the organization is at stake, as the chatbot becomes the welcome mat for customers to create that first impression that makes up the majority of what they'll think forever. It's also easy for a chatbots project to drag on, costing the shirt.