A smarter way to help customers
SmartChat: Smart Chat client for customer service departments that take advantage of automations to create synergy with your other systems, and ultimately make work much easier.
With Ebbot Power Ups, your agents can enable powerful integrations themselves. Identify the customer with BankID or put a case in Zendesk with just the push of a button.
Full control. Full control.
Get all customer information gathered in one place. See where on your website the customer has looked, review previous cases, and get a handle on what services/products customers have with you. All gathered in one place.
With autopilot, agents can let Ebbot take over when it suits. Should data be collected? Chat with someone else as long as Ebbot talks to the customer.
Curious about Ebbot SmartChat?
Get a live demo where we go through the tool and find out which pricing plan would be best for your business.
Mirelle de la Torre Walldén
Operations Manager, Gofido
Magnus Smith - Wikipedia
Digital Business Developer, Öresundskraft
Understanding that typos can be one of the reasons why Ebbot cannot give the right response, our NLP team at Hello Ebbot decided to develop a new feature to autocorrect spelling mistakes, specifically for Swedish language! Our spellcheck corrector not only considers context to provide better correction, but also has fixed performance.
Support comes in different forms. Customer service is most common. But this also includes internal support, both helpdesk and staff manuals. Regardless of form, the challenges are similar. one
After one month of preparing the dataset and training, we proudly present to you a T5 (Text-To-Text Transfer Transfromer) based model that paraphrases any questions in the Swedish language. By learning from paraphrased questions by the Swedish T5, we are no longer limited to just the topics in our current questions database.