Chatbot
Our Chatbot is powered by Artificial Intelligence. Understands over 20 languages. Understands the context between sentences. Can remember what was said earlier in the conversation. With our experience, we build a chatbot for you. We integrate with your systems. Our customers' bots today take around 60% of all questions.
Language comprehension via NLP (Natural Language Processing). Context-based language understanding between sentences. Button & Free Text. Can be triggered by behavior on the website. Completed integrations with BankID and Google Maps. Insamlining of customer data. Login. Support for Facebook Messenger & Slack.
Trusted by
More satisfied customers. More satisfied employees.
24/7 Availability
What would it mean for you if your customers could get answers at any time, without having to wait?
Motivated agents
When repetitive queries are removed, agents receive more complex cases.
Safe for high season
A live chatbot
Ebbot has aces up his sleeve that make him a chatbot out of the ordinary. The results speak for themselves. At our customers, we see that in many cases more than half of cases are fully automated.
NLP
Type of query: Order status
Sample questions: (training phrases)
Where's my order?
How's my order going?
Where are my products?
I wonder where my goods are?
When's my stuff coming?
NLP magic
Ebbot understands 80% of all ways you can ask about order status
Did you come with me?
Follow-up questions can be tricky for chatbots. However, the contextual understanding we have built into Ebbot allows follow-up questions to be handled, and a topic of conversation can continue in as natural a way as in a human conversation. Ebbot also remembers what has been said in previous topics, and can use that information later in the conversation.
Better. Faster. Over time.
The Training Center is easy to train Ebbot with the huge amount of data collected in previous conversations.
With just one click, Ebbot learns a previous conundrum to ask. There is no answer to the question yet, it can easily be created up in stretcher Bot-Builder (Link).
The collaboration with Ebbot is a cornerstone of our strategy for our total work for the best customer experience
Mirelle de la Torre Walldén
Operations Manager, Gofido
Curious to know more about how Ebbot could work for you?
Not ready for Chatbot yet?
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