Chatbot

Our Chatbot is powered by Artificial Intelligence. Understands over 20 languages. Understands the context between sentences. Can remember what was said earlier in the conversation. With our experience, we build a chatbot for you. We integrate with your systems. Our customers' bots today take around 60% of all questions.

Language comprehension via NLP (Natural Language Processing). Context-based language understanding between sentences. Button & Free Text. Can be triggered by behavior on the website. Completed integrations with BankID and Google Maps. Insamlining of customer data. Login. Support for Facebook Messenger & Slack.

Ebbot chatbot welcome
Ebbot chatbot welcome
Trusted by

More satisfied customers. More satisfied employees.

24/7 Availability

What would it mean for you if your customers could get answers at any time, without having to wait?

Motivated agents

When repetitive queries are removed, agents receive more complex cases. 

Safe for high season
Ebbot is infinitely scalable and handles all your customers at the same time if needed. No queues, no waiting time.

A live chatbot

Ebbot has aces up his sleeve that make him a chatbot out of the ordinary. The results speak for themselves. At our customers, we see that in many cases more than half of cases are fully automated. 

NLP

Ebbot understands over 20 languages through NLP (Natural Language Processing). It is difficult to predict how people will express themselves. Instead of requiring exact keywords, Ebbot can therefore recognize similar sentences and therefore understand more expressions with the same meaning.

Type of query: Order status

Sample questions: (training phrases)

Where's my order?
How's my order going?
Where are my products?
I wonder where my goods are?
When's my stuff coming?

NLP magic

Ebbot understands 80% of all ways you can ask about order status

Did you come with me?

Context example

Follow-up questions can be tricky for chatbots. However, the contextual understanding we have built into Ebbot allows follow-up questions to be handled, and a topic of conversation can continue in as natural a way as in a human conversation. Ebbot also remembers what has been said in previous topics, and can use that information later in the conversation. 

Context example
Training center

Better. Faster. Over time.

Training center

The Training Center is easy to train Ebbot with the huge amount of data collected in previous conversations. 

With just one click, Ebbot learns a previous conundrum to ask. There is no answer to the question yet, it can easily be created up in stretcher Bot-Builder (Link). 

Pricing

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Mirelle Gofido

The collaboration with Ebbot is a cornerstone of our strategy for our total work for the best customer experience

Mirelle de la Torre Walldén

Operations Manager, Gofido

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Ebbot is the best

Magnus Smith - Wikipedia

Digital Business Developer, Öresundskraft

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Curious to know more about how Ebbot could work for you?

Get a live demo on the web where we go through the tool and explore what processes Ebbot could automate in your business.
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Blog

Toxic comment detection in Swedish
Uncategorized
Mia

Detecting toxic messages in Swedish language

Recently, one of our clients asked us to teach Ebbot to detect toxic messages in conversations. Thanks to this special request, we got a chance to work on one of the most difficult topics in the Natural Language Processing (NLP) field. And yes, we can't be more excited! 🥳

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AI
Mia

Grouping similar sentences for faster intent training

After successfully extended a powerful Natural Language Processing (NLP) model called "SentenceTransformers" to Swedish language, we decided to continue with another exciting project aiming to half-automate the intent training process by grouping similar sentences.

Read more »
Step by step guide project chatbot
Chatbot
Oliver Wirström

Step-by-step guide: Project Chatbot

Implementing a chatbot project can be a long and complex journey if you don't know how to do it. There are many risks associated with automating customer caps, and ultimately the reputation of the organization is at stake, as the chatbot becomes the welcome mat for customers to create that first impression that makes up the majority of what they'll think forever. It's also easy for a chatbots project to drag on, costing the shirt.

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