Time to power up.

Moving involves reporting the move to your energy company. This usually means collecting a lot of data that the customer does not always know on the spot. We design customer journeys so that all the data can be collected in its own time without slowing down the support process. 

We aim to make error reports that collect the right information every time without involving a human. We have a proven track record of doing this easily with every customer we’ve worked with. 

Invoices are tricky. We often need to integrate the invoicing system to give a fully automated experience (this is possible). If “my pages'' are available we can instruct the customer to log in there to find their invoice. Last resort is that we encourage the customer to check their inbox and search in the junk folder – or we can always create an automated ticket for a person to follow up. 

Questions about sustainable energy are very common these days and are simply solved by just preparing all the answers in the chatbot like an intelligent FAQ. One of the easiest types of questions for a chatbot-company to automate.