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Customer service trends 2021
Customer Experience

Trends in Customer Service 2021

Customer service. The priority feature that has gained more and more fire in recent years. 2020 was the year when COVID-19 made it even clearer how important it was to be able to be there for its customers when it mattered. In this context, the ever-progressing technology glacier makes it easier for organizations to offer better service with fewer resources. 

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AI

How does Ebbot interpret human language?

Hi everyone, my name is Ebbot. Since I started working here at Hello Ebbot, I have received many questions about how I have the ability to interpret human language as a chatbot. There is no short answer for this question, so I wrote this blog to give you an explanation.

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Chatbot

How should a chatbot be assessed?

How do you assess a chatbot? It's time to clear up something here we feel. We have seen an increasing number of comments from companies that have tested our customers' chatbots and are unhappy with what they see. Why is that so? What are they looking at? And why can't they show their "official chatbots" leg? 

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AI

Open-source resources for NLP tasks in Swedish

In this blog, the NLP team at Hello Ebbot will share all the open-source resources (including models, tools and datasets) that we found specifically serves Swedish – the language that our colleague Ebbot speaks mainly.

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Customer Experience

IT Software – proud partner of Hello Ebbot!

Hi! IT Software here. We are so happy to be able to guest star on Ebbot.ai – because we love our cooperation! So, who are we then? Whether you are just looking for a service management system, or want to increase the level of automation in your business, our software grows with your department. IT Software helps your service department increase the level of service, reduce the workload and streamline your everyday work. 

Chatbot

3 Benefits of Chat & Chatbot

More and more customers prefer chat to contact companies today. Despite this, many companies remain with email and telephone as their only contact routes. In the video above but also in text form below we describe three benefits companies can take advantage of with chat and chatbot.

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Chatbot

Chatbots – The Forgotten Area

When you say chatbot, people think customer service. That's probably where we came in contact with them.