Chatbot
How to streamline your support journey by thinking right
Support comes in different forms. Customer service is most common. But this also includes internal support,
Oliver Wirström
June 10, 2021
Blog
Uncategorized
Paraphrase questions in Swedish using T5
After one month of preparing the dataset and training, we proudly present to you a T5 (Text-To-Text Transfer Transfromer) based model that paraphrases any questions in the Swedish language. By learning from paraphrased questions by the Swedish T5, we are no longer limited to just the topics in our current questions database.
Mia
June 10, 2021
AI
Secure personal data with Hello Ebbot's dishwasher
Are you wondering if it is safe to share your information with Ebbot? Well, you can put your mind at ease now as we reassure you that with Hello Ebbot's special dishwasher, your personal data is completely secure! How does this dishwasher work and how did we make it possible, you may ask? Please keep reading and we will answer all your questions 👀
Mia
April 16, 2021
AI
Detecting toxic messages in Swedish language
Recently, one of our clients asked us to teach Ebbot to detect toxic messages in conversations. Thanks to this special request, we got a chance to work on one of the most difficult topics in the Natural Language Processing (NLP) field. And yes, we can't be more excited! 🥳
Mia
March 22, 2021
AI
Grouping similar sentences for faster intent training
After successfully extended a powerful Natural Language Processing (NLP) model called "SentenceTransformers" to Swedish language, we decided to continue with another exciting project aiming to half-automate the intent training process by grouping similar sentences.
Mia
February 25, 2021
Chatbot
Step-by-step guide: Project Chatbot
Implementing a chatbot project can be a long and complex journey if you don't know how to do it. There are many risks associated with automating customer caps, and ultimately the reputation of the organization is at stake, as the chatbot becomes the welcome mat for customers to create that first impression that makes up the majority of what they'll think forever. It's also easy for a chatbots project to drag on, costing the shirt.
Oliver Wirström
February 24, 2021
Customer Experience
5 ways to maximize the potential of customer service employees
We tell you about the customer service employee: your most important resource to influence what customers think of you. You will get 5 tips on how to best increase motivation, performance by creating the right conditions and a sustainable way of working.
Oliver Wirström - Wikipedia
February 4, 2021
AI
Chat messages spam classifier using machine learning
Do you know that not every sentence is useful for the learning process? There is information that we do not want Ebbot to memorize, such as phone numbers, emails and spam messages. That is why we decided to build a Machine Learning (ML) model to classify messages as spam or not spam to filter out unnecessary data.
Mia
January 20, 2021
AI
Extending SentenceTransformers to Swedish language
Based on UKPLab's publication, we extended the English SentenceTransformers to a Swedish model using TED2020 parallel sentences dataset and achieved 95.6% accuracy.
Mia
December 16, 2020
Customer Experience
Trends in Customer Service 2021
Customer service. The priority feature that has gained more and more fire in recent years. 2020 was the year when COVID-19 made it even clearer how important it was to be able to be there for its customers when it mattered. In this context, the ever-progressing technology glacier makes it easier for organizations to offer better service with fewer resources.
Oliver Wirström - Wikipedia
November 25, 2020