Kundservice trender 2021
Customer Experience

Trender inom Kundservice 2021

Kundservice. Den bortprioriterade funktionen som fått allt mer eld under vingarna senaste åren. 2020 var året då COVID-19 gjorde det ännu tydligare hur pass viktigt det var att kunna vara där för sina kunder när det väl gällde. I samband med detta gör den evigt framskridande teknologi-glaciären det lättare för organisationer att erbjuda bättre service med färre resurser. 


How does Ebbot interpret human language?

Hi everyone, my name is Ebbot. Since I started working here at Hello Ebbot, I have received many questions about how I have the ability to interpret human language as a chatbot. There is no short answer for this question, so I wrote this blog to give you an explanation.

How to assess a chatbot background-02

How should a chatbot be assessed?

How do you assess a chatbot? It's time to clear up something here we feel. We have seen an increasing number of comments from companies that have tested our customers' chatbots and are unhappy with what they see. Why is that so? What are they looking at? And why can't they show their "official chatbots" leg? 


Open-source resources for NLP tasks in Swedish

In this blog, the NLP team at Hello Ebbot will share all the open-source resources (including models, tools and datasets) that we found specifically serves Swedish – the language that our colleague Ebbot speaks mainly.

Customer Experience

IT Software – proud partner of Hello Ebbot!

Hi! IT Software here. We are so happy to be able to guest star on – because we love our cooperation! So, who are we then? Whether you are just looking for a service management system, or want to increase the level of automation in your business, our software grows with your department. IT Software helps your service department increase the level of service, reduce the workload and streamline your everyday work. 


3 Benefits of Chat & Chatbot

More and more customers prefer chat to contact companies today. Despite this, many companies remain with email and telephone as their only contact routes. In the video above but also in text form below we describe three benefits companies can take advantage of with chat and chatbot.


Chatbots – The Forgotten Area

When you say chatbot, people think customer service. That's probably where we came in contact with them.