Kundservice. Den bortprioriterade funktionen som fått allt mer eld under vingarna senaste åren. 2020 var året då COVID-19 gjorde det ännu tydligare hur pass viktigt det var att kunna vara där för sina kunder när det väl gällde. I samband med detta gör den evigt framskridande teknologi-glaciären det lättare för organisationer att erbjuda bättre service med färre resurser.
Hi everyone, my name is Ebbot. Since I started working here at Hello Ebbot, I have received many questions about how I have the ability to interpret human language as a chatbot. There is no short answer for this question, so I wrote this blog to give you an explanation.
How do you assess a chatbot? It's time to clear up something here we feel. We have seen an increasing number of comments from companies that have tested our customers' chatbots and are unhappy with what they see. Why is that so? What are they looking at? And why can't they show their "official chatbots" leg?
In this blog, the NLP team at Hello Ebbot will share all the open-source resources (including models, tools and datasets) that we found specifically serves Swedish – the language that our colleague Ebbot speaks mainly.
Hi! IT Software here. We are so happy to be able to guest star on Ebbot.ai – because we love our cooperation! So, who are we then? Whether you are just looking for a service management system, or want to increase the level of automation in your business, our software grows with your department. IT Software helps your service department increase the level of service, reduce the workload and streamline your everyday work.
More and more customers prefer chat to contact companies today. Despite this, many companies remain with email and telephone as their only contact routes. In the video above but also in text form below we describe three benefits companies can take advantage of with chat and chatbot.
A sentiment analysis model with 75% average accuracy specifically trained by Hello Ebbot to classify text data in Swedish.
When you say chatbot, people think customer service. That's probably where we came in contact with them.
Here's how I see today's employees at customer service: Social Sympathetic Service minded Patient Good at
The time for the Chatbots is up! In the past, Chatbots have been clumsy and not sufficiently "intelligent" for