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    Swedish municipalities
    Municipality

    Read more about how we have successfully streamlined service departments in the public sector!

    Real estate
    Real estate

    Read more about our ambitious project for Sweden's real estate companies!

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    NetOnNet

    Say hello to Jeanett! NetOnNet's digital employees who manage the purchase journey from start to finish.

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    Öresundpower

    Elgot is Öresundskraft's digital employee who revolutionizes the way the energy industry handles customer journey

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    Rusta

    At Rusta, we have achieved amazing results in just a few months. Read more!

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    Read more about how our chatbot Ebbot comes to life. Get inspiration for how you can use chatbots in your business.
    Make your agents superhumans with our chat. Learn how you can use smart automations to make your employees more efficient.
    Build your own chatbot with our user-friendly bot-builder. Bring your automation dreams to life with one of the most customizable platforms for bots on the market.
    See which platforms we often integrate with to let Ebbot run more processes completely automatically!

    Optimize how many leads you get on your website by capturing buyers at the right point in their buying journey! 

    Optimize conversions on your website, sell more to happier customers.

  • About us
    The tale of Ebbot. Who are we? Where did we come from?
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    Insights in customer service, AI, automation and of course chatbots.
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Oliver Wirström

Writes all content on Hello Ebbot. Of course, writes a lot about chatbots, ai, and customer experience.

How to streamline your support journey by thinking right

Leave a comment / Chatbot, Customer Experience / By

Support comes in different forms. Customer service is most common. But this also includes internal support, both helpdesk and staff manuals. Regardless of form, the challenges are similar. A problem arises — the person with the problem should find help, and it is the company's responsibility that the problem is solved.  We can call this process the support journey.  At many companies, it is ...

How to streamline your support journey by thinking right Read more »

Step by step guide project chatbot

Step-by-step guide: Project Chatbot

Leave a comment / Chatbot / By

Implementing a chatbot project can be a long and complex journey if you don't know how to do it. There are many risks associated with automating customer caps, and ultimately the reputation of the organization is at stake, as the chatbot becomes the welcome mat for customers to create that first impression that makes up the majority of what they'll think forever. It's also easy for a chatbots project to drag on, costing the shirt.

Customer service trends 2021

Trends in Customer Service 2021

3 comments / Customer Experience / By Oliver

Customer service. The priority feature that has gained more and more fire in recent years. 2020 was the year when COVID-19 made it even clearer how important it was to be able to be there for its customers when it mattered. In this context, the ever-progressing technology glacier makes it easier for organizations to offer better service with fewer resources. 

How to assess a chatbot background-02

How should a chatbot be assessed?

2 comments / Chatbot / By

How do you assess a chatbot? It's time to clear up something here we feel. We have seen an increasing number of comments from companies that have tested our customers' chatbots and are unhappy with what they see. Why is that so? What are they looking at? And why can't they show their "official chatbots" leg? 

Who-works-pa-kundtjanst

Customer service – who works there today?

Leave a comment / Customer Experience / By Oliver

This is how I see today's employees at customer service: Social Sympathetic Service minded Patients Good at adapting language to customer Maybe they are young? First job? Part-time while studying? Maybe they don't work for a long time when something lucrative lurks around the corner? It's pretty easy to work in customer service, but it's not easy to be good at...

Customer service – who works there today? Read more »

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GET CHATBOT? HERE ARE 5 THINGS TO KEEP IN MIND

1 comment / Chatbot / By

The time for the Chatbots is up! In the past, Chatbots have been clumsy and not sufficiently "intelligent" to be successfully implemented in a company. The goal should be to find something that automates so much that the workload is significantly increased for the employees. What should you think about when getting a chatbot? Here are 5 things we know our customers...

GET CHATBOT? HERE ARE 5 THINGS YOU SHOULD THINK ABOUT Read More »

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