Make customer service smarter with AI
Automate customer service with Ebbot – Chatbot & Livechat powered by Artificial Intelligence
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Release your full potential with Ebbot.
Availability
A chatbot makes your business available 24/7 on multiple platforms through full automation. Availability drives customer satisfaction!
Structure
A chatbot doesn't forget what to say. 100% continuity of language and tonality. Never tired, never sick, always available.
Cooperation
Ebbot understands the power of human contact and is not afraid to smoothly hand over to a human employee when needed.
Scalability
A chatbot is infinitely scalable and can thus handle all your customers at the same time if needed. No queues, no waiting time.
A better way to meet customers
Today, the demands are higher than ever on customer service. If a customer enters a company's website, they expect to quickly find a way to get help. At Ebbot, we are constantly working to find more efficient ways for companies to meet their customers, and to solve their problems faster.
Whether it's our chatbot Ebbot, or our live chat for agents — packed with small mini-automations — we can, through the latest technology combined with our long experience in customer service, insure a higher availability, higher customer satisfaction, and fewer resources used.
Chatbot
Live Chat
Analytics
Statistics is the customer service manager's best friend. With the analysis function in Ebbot, you can easily handle large volumes of data regarding how your chatbot performs, and then draw conclusions based on customer behavior, sentiment, and number of managed chats. It will be a powerful tool to understand your customers more deeply.
Bot-Builder
In our platform it is both easy and fun to build chatbot and set up integrations. With an intuitive and user-friendly interface, anyone can learn to train Ebbot. Set up questions and follow-up questions with our simple tree structure. At the same time, you who are more experienced can cave yourself down properly in our Code Editor.
Not just customer service...
Customer Service Chatbot
Customer service staff's dream colleague who answers the majority of questions, identifies customers and takes over completely when the office is closed.
HR/Internal Chatbot
On the internal side, Ebbot handles everything from compliance cases to onboarding. An employee will never be afraid to ask a stupid question again!
IT/Helpdesk Chatbot
Ebbot guides step by step through how to solve problems and in many cases can also solve the problems all by itself. Manages everything from permission levels to Wi-Fi tasks.
Sale Chatbot
Sell-Ebbot collects leads on your website if you are a B2B company. If you work with consumers, Ebbot helps customers on the website to choose the right one, and thus increases the conversion.
Integrations
Say hello to Jeanett!
NetOnNet's digital employees who, after just 3 months, automated over 50% of incoming cases. Jeanett handles the entire buying journey, and balls over 500 chats a day on to the team of 16 agents.
Curious to know more about how Ebbot could work for you?
Detecting toxic messages in Swedish language
Recently, one of our clients asked us to teach Ebbot to detect toxic messages in conversations. Thanks to this special request, we got a chance to work on one of the most difficult topics in the Natural Language Processing (NLP) field. And yes, we can't be more excited! 🥳
Grouping similar sentences for faster intent training
After successfully extended a powerful Natural Language Processing (NLP) model called "SentenceTransformers" to Swedish language, we decided to continue with another exciting project aiming to half-automate the intent training process by grouping similar sentences.
Step-by-step guide: Project Chatbot
Implementing a chatbot project can be a long and complex journey if you don't know how to do it. There are many risks associated with automating customer caps, and ultimately the reputation of the organization is at stake, as the chatbot becomes the welcome mat for customers to create that first impression that makes up the majority of what they'll think forever. It's also easy for a chatbots project to drag on, costing the shirt.