Make customer service smarter with AI

Automate customer service with Ebbot – Chatbot & Livechat powered by Artificial Intelligence

Ebbot with chat
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Release your full potential with Ebbot.

Availability

A chatbot makes your business available 24/7 on multiple platforms through full automation. Availability drives customer satisfaction!

Structure

A chatbot doesn't forget what to say. 100% continuity of language and tonality. Never tired, never sick, always available.

Cooperation

Ebbot understands the power of human contact and is not afraid to smoothly hand over to a human employee when needed.

Scalability

A chatbot is infinitely scalable and can thus handle all your customers at the same time if needed. No queues, no waiting time.

A better way to meet customers

Today, the demands are higher than ever on customer service. If a customer enters a company's website, they expect to quickly find a way to get help. At Ebbot, we are constantly working to find more efficient ways for companies to meet their customers, and to solve their problems faster. 

Whether it's our chatbot Ebbot, or our live chat for agents — packed with small mini-automations — we can, through the latest technology combined with our long experience in customer service, insure a higher availability, higher customer satisfaction, and fewer resources used. 

Autopilot
Ebbot chatbot welcome

Chatbot

Ebbot chatbot welcome
Through Artificial Intelligence and Machine Learning, Ebbot's language understanding improves over time. Ebbot understands the context between sentences and supports over 20 languages. This results in the experience level required for a chatbot to be compared to a human employee.
Chat client hero

Live Chat

Chat client hero
We understand that human contact is at the heart of good service. Therefore, we have made sure that in addition to the world's best chatbot also offer a powerful chat client with full functionality to run a large support team. Interact with Ebbot, send errands to colleagues, or see what the customer sees on their screen with our Co-Browsning feature.

Analytics

Statistics is the customer service manager's best friend. With the analysis function in Ebbot, you can easily handle large volumes of data regarding how your chatbot performs, and then draw conclusions based on customer behavior, sentiment, and number of managed chats. It will be a powerful tool to understand your customers more deeply.

Chatbot statistics
Bot builder cards

Bot-Builder

chatbot studio

In our platform it is both easy and fun to build chatbot and set up integrations. With an intuitive and user-friendly interface, anyone can learn to train Ebbot. Set up questions and follow-up questions with our simple tree structure. At the same time, you who are more experienced can cave yourself down properly in our Code Editor.

Not just customer service...

Ebbot customer service chatbot
Customer Service Chatbot

Customer service staff's dream colleague who answers the majority of questions, identifies customers and takes over completely when the office is closed. 

Ebbot HR chatbot
HR/Internal Chatbot

On the internal side, Ebbot handles everything from compliance cases to onboarding. An employee will never be afraid to ask a stupid question again!

Ebbot Helpdesk chatbot
IT/Helpdesk Chatbot

Ebbot guides step by step through how to solve problems and in many cases can also solve the problems all by itself. Manages everything from permission levels to Wi-Fi tasks.

Ebbot Sellers chatbot
Sale Chatbot

Sell-Ebbot collects leads on your website if you are a B2B company. If you work with consumers, Ebbot helps customers on the website to choose the right one, and thus increases the conversion.

Integrations

Say hello to Jeanett!

NetOnNet's digital employees who, after just 3 months, automated over 50% of incoming cases. Jeanett handles the entire buying journey, and balls over 500 chats a day on to the team of 16 agents.

Our amazing customers

We love our customers. Often they think the same way as we do: a healthy image of automation and a burning passion for customer experience. 

Sell-Ebbot-Rosa-background-chatbot

Curious to know more about how Ebbot could work for you?

Get a live demo on the web where we go through the tool and explore what processes Ebbot could automate in your business.
Toxic comment detection in Swedish
Uncategorized
Mia

Detecting toxic messages in Swedish language

Recently, one of our clients asked us to teach Ebbot to detect toxic messages in conversations. Thanks to this special request, we got a chance to work on one of the most difficult topics in the Natural Language Processing (NLP) field. And yes, we can't be more excited! 🥳

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AI
Mia

Grouping similar sentences for faster intent training

After successfully extended a powerful Natural Language Processing (NLP) model called "SentenceTransformers" to Swedish language, we decided to continue with another exciting project aiming to half-automate the intent training process by grouping similar sentences.

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Step by step guide project chatbot
Chatbot
Oliver Wirström

Step-by-step guide: Project Chatbot

Implementing a chatbot project can be a long and complex journey if you don't know how to do it. There are many risks associated with automating customer caps, and ultimately the reputation of the organization is at stake, as the chatbot becomes the welcome mat for customers to create that first impression that makes up the majority of what they'll think forever. It's also easy for a chatbots project to drag on, costing the shirt.

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