Smarter customer dialogues using AI.
Automate customer service with Ebbot – Chatbot & Livechat powered by Artificial Intelligence
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More satisfied employees. Happier customers.
Availability 24/7
A chatbot makes your business available 24/7 on multiple platforms through full automation. Availability drives customer satisfaction!
Reduce support costs
Since a chatbot with us in many cases handles over 70% of cases, the need to replace employees disappears when someone quits.
Increase motivation for employees
Since Ebbot takes care of the repetitive issues, employees are allowed to deal with the more complex issues.
Prepare for high season
A chatbot is infinitely scalable and can thus handle all your customers at the same time if needed. No queues, no waiting time.
A better way to help customers
Today, the demands are higher than ever on customer service. If a customer enters a company's website, they expect to quickly find a way to get help. At Ebbot, we are constantly working to find more efficient ways for companies to meet their customers, and to solve their problems faster.
Whether it's our chatbot Ebbot, or our live chat for agents — packed with small mini-automations — we can, through the latest technology combined with our long experience in customer service, insure a higher availability, higher customer satisfaction, and fewer resources used.
Chatbot
Live Chat
Analytics
Statistics is the customer service manager's best friend. With the analysis function in Ebbot, you can easily handle large volumes of data regarding how your chatbot performs, and then draw conclusions based on customer behavior, sentiment, and number of managed chats. It will be a powerful tool to understand your customers more deeply.
Bot-Builder
In our platform it is both easy and fun to build chatbot and set up integrations. With an intuitive and user-friendly interface, anyone can learn to train Ebbot. Set up questions and follow-up questions with our simple tree structure. At the same time, you who are more experienced can cave yourself down properly in our Code Editor.
Not just customer service...
Customer Service Chatbot
Customer service staff's dream colleague who answers the majority of questions, identifies customers and takes over completely when the office is closed.
HR/Internal Chatbot
On the internal side, Ebbot handles everything from compliance cases to onboarding. An employee will never be afraid to ask a stupid question again!
IT/Helpdesk Chatbot
Ebbot guides step by step through how to solve problems and in many cases can also solve the problems all by itself. Manages everything from permission levels to Wi-Fi tasks.
Sale Chatbot
Sell-Ebbot collects leads on your website if you are a B2B company. If you work with consumers, Ebbot helps customers on the website to choose the right one, and thus increases the conversion.
Integrations
Say hello to Jeanett!
NetOnNet's digital employees who, after just 3 months, automated over 50% of incoming cases. Jeanett handles the entire buying journey, and balls over 500 chats a day on to the team of 16 agents.
Curious to know more about how Ebbot could work for you?
Autocorrect spelling mistakes in Swedish language
Understanding that typos can be one of the reasons why Ebbot cannot give the right response, our NLP team at Hello Ebbot decided to develop a new feature to autocorrect spelling mistakes, specifically for Swedish language! Our spellcheck corrector not only considers context to provide better correction, but also has fixed performance.
How to streamline your support journey by thinking right
Support comes in different forms. Customer service is most common. But this also includes internal support, both helpdesk and staff manuals. Regardless of form, the challenges are similar. one
Paraphrase questions in Swedish using T5
After one month of preparing the dataset and training, we proudly present to you a T5 (Text-To-Text Transfer Transfromer) based model that paraphrases any questions in the Swedish language. By learning from paraphrased questions by the Swedish T5, we are no longer limited to just the topics in our current questions database.