In more complex cases, or if Ebbot has not learned the answer to a question yet, the matter is passed on to a human employee. In the chat client, employees can use macros to provide faster responses, as well as take advantage of Ebbot's integrations to retrieve relevant customer data without leaving the chat.

With the analytics function of Ebbot, you can easily handle large volumes of data, and then draw conclusions based on customer behavior, sentiment, and number of managed chats. A powerful tool to understand your customers more deeply.