Automate your customer service with Ebbot - Chatbot & Chat Client powered by Artificial Intelligence
A chatbot frees full potential
Available
A chatbot makes your business available 24/7 on multiple platforms through full automation. Availability drives customer satisfaction!
Structured
A chatbot doesn't forget what to say. 100% continuity of language and tonality. Never tired, never sick, always available
Cooperative
Ebbot understands the power of human contact and is not afraid to smoothly hand over to a human employee when needed.
Scalable
A chatbot is infinitely scalable and can thus handle all your customers at the same time if needed. No queues, no waiting time.
Chatbot
Through Artificial Intelligence and Machine Learning, Ebbot's language understanding improves over time. Ebbot understands the context between sentences and supports over 20 languages. This results in the experience level required for a chatbot to be compared to a human employee.
Chat Client
We understand that human contact is at the heart of good service. Therefore, we have made sure that in addition to the world's best chatbot also offer a powerful chat client with full functionality to run a large support team. Interact with Ebbot, send errands to colleagues, or see what the customer sees on their screen with our Co-Browsning feature.
Analytics
Statistics is the customer service manager's best friend. With the analysis function in Ebbot, you can easily handle large volumes of data regarding how your chatbot performs, and then draw conclusions based on customer behavior, sentiment, and number of managed chats. It will be a powerful tool to understand your customers more deeply.
Ebbot integrates with:
Ebbot has many jobs
Customer Service Chatbot
Customer service staff's dream colleague who answers the majority of questions, identifies customers and takes over completely when the office is closed.
HR/Internal Chatbot
On the internal side, Ebbot handles everything from compliance cases to onboarding. An employee will never be afraid to ask a stupid question again!
IT/Helpdesk Chatbot
Ebbot guides step by step through how to solve problems and in many cases can also solve the problems all by itself. Manages everything from permission levels to Wi-Fi tasks.
Sale Chatbot
Sell-Ebbot collects leads on your website if you are a B2B company. If you work with consumers, Ebbot helps customers on the website to choose the right one, and thus increases the conversion.
Explore ebbot.app
In our platform it is both easy and fun to build chatbot and set up integrations. With an intuitive and user-friendly interface, anyone can learn to train Ebbot. Set up questions and follow-up questions with our simple tree structure. At the same time, you who are more experienced can cave yourself down properly in our Code Editor.
Say hello to Jeanett! NetOnNet's digital employees who after only 3 months automated over 50% of incoming cases. Jeanett handles the entire purchase trip, and balls over 500 chats a day on to the team of 16 agents.
More customer cases...
As one of the leading truck suppliers in the world, Jungheinrich has a wide range of trucks. Customers need to be channelled to the right people. This is where Ebbot comes into the picture.
- Find your way in the truck jungle
- Increase lead conversion
- Create the right cases for the right people
Privacy and anonymity are at the heart of Hello Ebbot's Dynamic Code project. Ebbot retrieves test results completely anonymously. Our most accurate chatbot!
- Get test results anonymously
- Answers sensitive questions
- Automated customer service
In a very complex integration, we have together with Taxi Stockholm created the possibility to book a taxi in Messenger with their new service Bloomer.
- No app required
- Track forgotten objects
- Pay with Swish
Trender inom Kundservice 2021
Kundservice. Den bortprioriterade funktionen som fått allt mer eld under vingarna senaste åren. 2020 var året då COVID-19 gjorde det ännu tydligare hur pass viktigt det var att kunna vara där för sina kunder när det väl gällde. I samband med detta gör den evigt framskridande teknologi-glaciären det lättare för organisationer att erbjuda bättre service med färre resurser.
How does Ebbot interpret human language?
Hi everyone, my name is Ebbot. Since I started working here at Hello Ebbot, I have received many questions about how I have the ability to interpret human language as a chatbot. There is no short answer for this question, so I wrote this blog to give you an explanation.
How should a chatbot be assessed?
How do you assess a chatbot? It's time to clear up something here we feel. We have seen an increasing number of comments from companies that have tested our customers' chatbots and are unhappy with what they see. Why is that so? What are they looking at? And why can't they show their "official chatbots" leg?
